Frequently Asked Questions.
Immediate clarity on ordering protocols, Tricity same-day dispatch, international customs handling, organic fabric longevity, and complimentary size exchanges.
To eliminate overproduction and deadstock waste, KOLOSSAL releases garments in strictly disciplined capsule editions. Once an edition is archived, it is rarely restocked. Follow @kolossal.official on Instagram or join our community for private drop access.
Because our Chandigarh team begins fulfilling orders promptly, please reach out via our WhatsApp VIP concierge or mail us within 60 minutes of placing your order if you require an address or sizing modification.
We accept all major Credit/Debit cards (Visa, Mastercard, American Express), UPI, Net Banking, Apple Pay, Google Pay, and verified regional digital wallets. All transactions are protected by 256-bit SSL encryption.
For patrons located across the Tricity region (Chandigarh, Mohali, and Panchkula), orders placed before 2:00 PM IST qualify for complimentary same-day hand delivery by our dedicated courier. Orders placed after 2:00 PM arrive the following morning.
We ship across all pin codes in India via Blue Dart Express and premium couriers. Metro deliveries arrive in 2 to 3 business days; regional deliveries arrive within 3 to 5 business days with full real-time tracking.
Yes, we ship globally via DHL Express and FedEx Priority. For the US, UK, EU, UAE, and Canada, orders are dispatched Delivery Duty Paid (DDP)—all import duties and tariffs are prepaid by KOLOSSAL with zero surprise fees on delivery.
Our streetwear is designed with intentional drop-shoulder geometry, wide chest spans, and structured heavyweight drape. We recommend choosing your normal size for our signature relaxed fit, or sizing down one size for a more streamlined profile. Consult our interactive Size Guide for metric & imperial measurements.
Yes. If you have unique proportions or want styling advice, transmit your height, weight, and fit preference to our Chandigarh styling team via WhatsApp or our Contact page.
To preserve our conscious limited-capsule production and zero-deadstock philosophy, KOLOSSAL garments are final sale and we do not accept standard returns or refunds. However, if your piece arrives damaged or defective in transit, we guarantee an immediate, complimentary exchange.
Please inspect your package upon delivery and notify our Concierge within 48 hours at concierge@kolossal.com or via WhatsApp with your Order ID and photos of the damaged garment and packaging. Our team will arrange a complimentary courier pickup and dispatch a pristine replacement.
We use 100% GOTS certified organic rain-fed cotton (380–550 GSM), European Flax® certified natural linen, and non-toxic Oeko-Tex Standard 100 botanical dyes with zero harmful chemical runoff.
Yes. Every piece is built for years of wear. If a seam relaxes or hardware requires maintenance, our Chandigarh workshop provides complimentary artisan repairs. Visit our Garment Care page to initiate a service.
Connect Directly with the Studio
Our Chandigarh team answers all fit, sizing, and shipping inquiries directly.